SIA “Rīgas Krēslu Fabrika”, registration number 50003439641, legal address: Konsula iela 19, Riga, LV-1007, hereinafter referred to as the online store, provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.
If a consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.
Prices and specifications of products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make the payment for the purchase to complete the order.
The payment currency on the website is euro. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
NB! When using the internet banking payment method, confirm the order and click the “Return to merchant” button.
Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store’s bank account. If for some reason it is impossible to fulfill the order, the Buyer will be informed about this and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.
The goods are delivered to the following countries: Latvia, Estonia, Lithuania, Finland. The purchased goods are delivered by courier or by pick-up from the store. All duties and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. The purchased goods are delivered to the address specified by the Buyer within 5-10 business days from the moment of completion of production. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this. Most goods are manufactured to order, therefore the delivery time of the purchase may also be affected by the production time, which the customer will be informed about individually.
The Buyer has the right to withdraw from the goods within 14 calendar days from the date of receipt of the goods. The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes. The consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, if the goods are treated carelessly during use or if the instructions are not followed, if the original packaging of the goods is lost or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
To exercise your right of withdrawal, you must submit a withdrawal form, which can be found here: https://articul.lv/atteikuma-veidlapa , by sending it to the e-mail address [email protected] within 14 days of receiving the goods.
The buyer covers the costs of returning the product, except in cases where the reason for the return is that the product does not match the order (for example, an incorrect or damaged product).
The Buyer is obliged to return the goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Contract.
The Seller has the right to withhold payment until the Buyer has received the goods or proof of return of the goods. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment caused by circumstances and obstacles beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
The online store is liable for any non-conformity of the goods sold to the Buyer with the terms of the contract or any defects that have arisen within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption does not contradict the characteristics of the item or defect. The Buyer must inform the Seller of the non-conformity of the goods immediately, within 2 months after its detection, i.e., submit a complaint. The Buyer can submit a complaint by contacting the online store by writing to [email protected].
The online store is not responsible for defects that have arisen after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the removal of the defects or exchange for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Contract. The Seller shall provide a written response to the consumer’s complaint within 15 days.
The online store processes only the personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.
The online store transfers personal data to transport service provider(s) to ensure the delivery of goods.
If you have explicitly agreed to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process your email address that you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us by writing to [email protected].
In matters not covered by these terms and conditions, the Buyer and Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.
The buyer also has the right to resort to the dispute resolution bodies of the European Union.
Latvian